Overview
Front Desk Agent Jobs in Lakeway, TX at Hampton by Hilton
Responsibilities:
– Greet and welcome guests in a friendly and professional manner
– Register guests and assign rooms, ensuring all necessary information is obtained
– Answer phone calls and direct them to the appropriate department or individual
– Provide information about hotel facilities, services, and local attractions
– Handle guest complaints and resolve issues promptly and effectively
– Maintain accurate records of guest accounts and transactions
– Process payments and ensure all financial transactions are handled securely
– Assist with check-in and check-out procedures
– Collaborate with other hotel staff to ensure a smooth and enjoyable guest experience
Qualifications:
– Previous experience in customer service or hospitality is preferred
– Excellent communication and interpersonal skills
– Strong organizational and multitasking abilities
– Proficient in using phone systems and computer software
– Ability to handle difficult situations with patience and professionalism
– Knowledge of guest relations principles and practices
Please note that this job description is not exhaustive, and additional duties may be assigned as needed.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
Employee discount
Flexible schedule
Health insurance
Paid time off
Schedule:
Evening shift
Ability to Commute:
Lakeway, TX 78734 (Required)
Ability to Relocate:
Lakeway, TX 78734: Relocate before starting work (Required)
Work Location: In person
Title: Front Desk Agent
Company: Hampton by Hilton
Location: Lakeway, TX
Category:
