Overview
Front Desk Agent Jobs in Plainville, MA at Comfort inn & Suites plainville, ma
Full Job Description
A Hotel Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Other responsibilities as assigned
Skills
Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Job Type: Full-time
Pay: $16.00 – $17.00 per hour
Schedule:
8 hour shift
Work Location: In person
Title: Front Desk Agent
Company: Comfort inn & Suites plainville, ma
Location: Plainville, MA
Category:
