Overview
Front Desk Agent Jobs in Cambridge, MA at Freepoint Hotel Cambridge Tapestry Collection by Hilton
Full Job Description
We are is seeking an experienced Front Desk Agent for our Freepoint Hotel Cambridge.
Must be able to work weekends, holidays, AM 7am-3pm, and PM 3pm-11pm shifts.
The primary responsibilities of the Front Desk Agent would include welcoming guests to the hotel and assisting them with all their needs and being prepared to answer any questions they may have about the hotel or neighborhood attractions. The ideal candidate must have a great attitude & interpersonal skills. Also, uphold professional working relationships with other team members and maintain composure while under stress.
Hiring immediately, submit your application now!
We Offer:
Global Hilton Discounts
Dental insurance
Health insurance
Paid time off
Vision insurance
Compensation:
$18.50-$20.50 an hour
Front Desk Agent Essential Functions:
Answer telephones in a friendly manner.
Check guests in and out and thoroughly complete all guest transactions.
Ensure accurate information is established.
Obtain or confirm room requirements.
Verify pre-registration.
Special requests are noted and fulfilled.
Proper credit is received.
Obtain information and signatures.
Verify credit cards or obtain cash.
Follow set procedures on posting charges, safe deposits, and refunds.
Rooms are assigned and door key cards are issued.
Directions to the room are provided.
Assist guests quickly, patiently, and with a friendly attitude
Promote and upsell hotel’s programs.
Maintain work area neat and organized
Maintain keys in a secure area.
Assist other departments with the necessary information to fulfill guest needs.
Requirements:
Ability to read, write and speak English
OnQ experience a plus
1 year previous experience preferred.
Excellent phone etiquette, outstanding customer service and communication skills.
Strong computer skills to navigate Property Management System.
Must be flexible to work any shift, including weekends and holidays.
Ability to multitask.
Ability to walk and stand for long periods of time.
Job Type: Full-time
Pay: $18.50 – $20.50 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Every weekend
Work Location: In person
Title: Front Desk Agent
Company: Freepoint Hotel Cambridge Tapestry Collection by Hilton
Location: Cambridge, MA
Category:
