Overview
Front Desk Agent Jobs in Green Bay, WI at Hawthorn Suites By Wyndham
**WE ARE CURRENTLY HIRING FOR AFTERNOON AND MIDNIGHT POSITIONS**
We are looking for positive, motivated Hotel Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation. We offer a high paced, outgoing, positive work environment. At Hawthorn Suites, we work incredibly hard to make sure every guest walking through our doors looks at our hotel as their home away from home. We put the capital H in Hospitality!
As a front desk agent, you are responsible for ensuring our guests enjoy every moment of their stay and help them create positive memories that last a lifetime. As a airport hotel, you have a unique opportunity to share in some exciting moments!
Responsibilities are, but not limited to:
Maintaining positive relationships with guests and team members alike.
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card information
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Hotel experience is a plus, but not required.
Multitasking
Customer service attitude
Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Schedule:
8 hour shift
Evening shift
Holidays
Monday to Friday
Night shift
Overnight shift
Weekends as needed
Ability to Commute:
Green Bay, WI 54301 (Required)
Ability to Relocate:
Green Bay, WI 54301: Relocate before starting work (Preferred)
Work Location: In person
Title: Front Desk Agent
Company: Hawthorn Suites By Wyndham
Location: Green Bay, WI
Category:
