Overview
Front Desk Agent Jobs in Fresno, CA at Holiday Inn Express and Suites
Holiday Inn Express Riverpark welcomes you to apply!
Job Purpose:
The Front Desk Agent is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.
Duties and Responsibilities:
Welcome guests in a friendly, prompt and professional manner.
Check guests in, issue room keys, provide information on hotel services and room location
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer phones in a prompt and courteous manner
Up-sell rooms where possible to maximize hotel revenue
Answer, record and process all guest calls, messages, requests, questions or concerns
Record guest preferences in the system
Check guests out, including resolving any late or disputed charges
Accurately process all cash and credit card transactions using established procedures
Issue, control and release guest safe-deposit boxes in line with hotel procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements:
High School diploma /GED. One year front desk/guest service experience strongly preferred. Proficiency in Opera or other PMS is preferred but not essential. Additional language skills preferred but not at all required.
This Job Requires ability to perform the following:
Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds
Handling objects, products and computer equipment
Basic computer skills to operate various property management and reservations systems, etc.
Other:
Being passionate about people and service
Strong communication skills essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem solving, reasoning, motivating and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Job Type: Full-time
Pay: $18.00 – $18.50 per hour
Benefits:
401(k)
Employee assistance program
Employee discount
Professional development assistance
Referral program
Schedule:
Day shift
Evening shift
Every weekend
Morning shift
Night shift
Ability to Commute:
Fresno, CA 93720 (Required)
Ability to Relocate:
Fresno, CA 93720: Relocate before starting work (Required)
Work Location: In person
Title: Front Desk Agent
Company: Holiday Inn Express and Suites
Location: Fresno, CA
Category:
