Overview
Front Desk Agent Jobs in Houston, TX at Her Velvet Hand
Her Velvet Hand is seeking passionate, enthusiastic, and creative individuals to become part of our growing team. We are looking for a self-motivated professional with integrity, a commitment to growth, and a team-oriented mindset. At HVH, we value intention, connection, and manifestation, and we prioritize skin integrity in everything we do. If you share our love for beauty and skincare and are eager to grow with us, we would love to hear from you!
We are looking for:
Front Desk Associate (FULL-TIME)
Key Responsibilities:
Provide guidance to clients regarding their experience at Her Velvet Hand.
Deliver exceptional customer service, both in person and over the phone.
Educate clients on our products and services, ensuring they have a thorough understanding of offerings.
Maintain a clean and organized reception area, ensuring products are well presented.
Assist Master Artist Courtney Maguire with workstation setup and breakdown between clients.
Process payments for services and retail purchases.
Schedule and manage client appointments.
Open and close the studio as scheduled.
Cultivate a welcoming and professional atmosphere for every client.
Educate clients on proper eyebrow and skin health, recommending aftercare products as needed.
Maintain a clean and sterile work environment.
Address client inquiries, concerns, and feedback, directing them to the appropriate team member if necessary.
Communicate appointment changes and client arrivals with staff.
Qualifications & Requirements:
Strong customer service skills with a friendly and professional demeanor.
Excellent phone etiquette.
Proficiency with computers (Mac preferred) and booking systems; familiarity with Google Business Suite.
Strong time management and ability to handle high-pressure situations effectively.
Exceptional multitasking and organizational skills.
Excellent verbal and written communication skills.
Sales experience preferred.
Attention to detail and commitment to maintaining a clean workspace.
Reliable transportation.
Strong work ethic, integrity, and the ability to work independently.
Availability on Saturdays is required.
If you are ready to grow with us and be a part of a dynamic, beauty-focused team, we look forward to your application!
Job Type: Full-time
Pay: $15.00 – $17.00 per hour
Benefits:
Employee discount
Free parking
Schedule:
8 hour shift
Day shift
Every weekend
Experience:
Front desk: 1 year (Required)
Work Location: In person
Title: Front Desk Agent
Company: Her Velvet Hand
Location: Houston, TX
