Overview
Front Desk Agent Jobs in Lanham, MD at Days Inn Hotel
** Please complete the two assessments before applying. Applicants must complete the assessments to be considered.
Responsibilities
Perform all check-in and check-out tasks
Willing to work overnight shift occasionally
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Maintain updated records of bookings and payments
Requirements Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Synxis and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills’
‘Work Remotely No
Job Type: Full-time
Pay: $16.00 – $18.00 per hour
Expected hours: 40 per week
Schedule:
8 hour shift
Experience:
Customer service: 1 year (Required)
Location:
Lanham, MD 20706 (Preferred)
Ability to Commute:
Lanham, MD 20706 (Required)
Ability to Relocate:
Lanham, MD 20706: Relocate before starting work (Required)
Work Location: In person
Title: Front Desk Agent
Company: Days Inn Hotel
Location: Lanham, MD
Category:
