Overview
Front Desk Agent Jobs in West Chester, OH at Holiday Inn Express Cincinnati North- Liberty Way
Job Description/Summary:
Responsible for attending to the needs of guests and front desk agents, especially during check-in and check-out.
Essential Job Functions:
Providing information to guests about hotel policies, services and amenities.
Responsible for regulating duties to front desk agents and making sure everything is in balance.
Responding to requests from guests for assistance and information about the local area (Directions, places to eat, etc.).
Selling rooms to “walk-in” guest.
Entering/changing reservation information on the computer system.
Posting charges to guest accounts.
Processing payments from guests.
Making necessary corrections to guest accounts.
Informing housekeeping department about room status/availability.
Listening for and responding to guest complaints.
Operating hotel switchboard.
Making room reservations.
Cleaning the front desk area.
Maintaining daily logs.
Balancing shift work and cash drawers.
Providing guests with welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank
Posting charges to guest room and House accounts using the computer
Closing guest accounts at time of check out, and ascertaining guest satisfaction
Responding to, and addressing guest complaints and concerns
Summoning guest service personnel for assistance in escorting guests to their rooms as appropriate
Job Type: Full-time
Pay: $14.15 – $15.00 per hour
Benefits:
Employee discount
Health insurance
Paid time off
Schedule:
Evening shift
Holidays
Weekends as needed
Ability to Commute:
West Chester, OH 45069 (Preferred)
Ability to Relocate:
West Chester, OH 45069: Relocate before starting work (Preferred)
Work Location: In person
Title: Front Desk Agent
Company: Holiday Inn Express Cincinnati North- Liberty Way
Location: West Chester, OH
Category:
