Overview
Front Desk Agent Jobs in Parker, CO at Hampton Inn & Suites
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.
Duties:
– Greet guests with a warm and welcoming demeanor upon arrival
– Check-in and check-out guests efficiently, ensuring accuracy of information
– Provide information about hotel amenities, local attractions, and dining options
– Handle guest inquiries, requests, and complaints promptly and professionally
– Assist with reservations and room assignments using hotel management software
– Operate phone systems to answer incoming calls and direct them to the appropriate department or guest room
– Process payments and maintain accurate records of guest transactions
– Coordinate with housekeeping to ensure clean and well-maintained guest rooms
Experience:
– Previous experience in a customer service role, preferably in a hotel or hospitality setting preferred, training provided
– Strong communication skills with the ability to interact effectively with guests and team members
– Multilingual skills are a plus, particularly fluency in languages commonly spoken by our guests
– Familiarity with hotel management software is preferred, training provided
– Knowledge of front desk procedures, including check-in/check-out processes and handling guest inquiries, training provided
– Ability to handle difficult situations with professionalism and resolve guest complaints in a timely manner
Benefits:
– Competitive pay based on experience
– Opportunities for career advancement within the hospitality industry
– Training and development programs to enhance your skills
– Employee discounts on hotel stays and dining at our affiliated properties
If you are passionate about providing exceptional customer service and creating memorable experiences for our guests, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
Flexible schedule
Free parking
Paid time off
Schedule:
Day shift
Evenings as needed
Evening shift
Holidays
Morning shift
Overtime
Weekends as needed
Work Location: In person
Title: Front Desk Agent
Company: Hampton Inn & Suites
Location: Parker, CO
Category:
