Overview
Front Desk Agent Jobs in Lahaina, HI at VI Resorts
Our Maui Resort is hiring a permanent Full Time Front Desk Agent!
We are a busy year-round timeshare resort located in Lahaina seeking a reliable and motivated individual to join our amazing team as a full-time Front Desk Agent. Ideal candidate must be willing to work weekends and holidays, while having the availability to be on call for afterhours emergencies.
Schedule subject to change due to resort needs and coverage.
Position Summary:
The Front Desk Agent is a key member of the Resort Operations team. As the first and last person most owners and guests will encounter, you will provide a lasting impression on the VI Resorts by Westgate experience while offering excellent customer service at all times.
Essential duties and responsibilities:
Manage the guest registration process including checking in/ out guests, using the computer and issuing keys.
Answer telephone / courtesy calls in a professional and courteous manner.
Research and provide information on local activities, dining and attractions to owners/guests.
Provide VI program information and confirm reservations as requested by owners.
Dispatch guests requests to other departments such as maintenance and housekeeping; follow up to confirm tasks have been completed.
Maintain service request database
Maintain operational files and data bases. Requires data input and filing.
Maintain petty cash transactions and bank.
Encourage owners and guests to complete a YOC (your opinion counts) survey.
Ability to work independently with minimal supervision
Assist housekeeping make beds/ clean rooms or any other housekeeping duties when needed.
Assist housekeeping with laundry when needed.
Assist maintenance with work orders when needed.
Complete minor work orders when maintenance is not onsite.
Assist in moving furniture / Supplies when needed.
Other duties as assigned.
Qualifications:
Education: Highschool diploma, GED or equivalent experience
Detail-oriented
Excellent verbal communication skills in person and via telephone
Ability to work independently with minimal supervision
Ability to demonstrate good judgement when dealing with owners and staff members
Basic math, inventory, and cash handling skills
Required:
Hotel / Timeshare Experience
Front Desk Experience
On call – Afterhours Emergencies
Must be able to work a flexible schedule including weekends and holidays
Familiarity with MS office and general computer operation skills
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; use hands to fingers, handle or feel and reach with hands and arms. The employee is frequently required to walk; climb or balance; stoop, kneel, crouch, crawl or occasionally lift 10-25 lbs. with or without reasonable accommodations.
Other Information:
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required. The company retains the right to change or assign other duties to this position as determined by business needs.
Job Type: Full-time
Pay: From $26.00 per hour
Expected hours: 40 per week
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Holidays
On call
Weekends as needed
Experience:
Customer service: 1 year (Required)
Shift availability:
Day Shift (Required)
Work Location: In p…
Title: Front Desk Agent
Company: VI Resorts
Location: Lahaina, HI
Category:
