Overview
Front Desk Agent Jobs in Branson, MO at Branson Towers Hotel
Job description
Full-time and Part-time needed. 2nd Shift (Paper Applications onsite)
Incentives, Earned PTO time, Employee/family Discounts and much more!
We are looking for Hotel Front Desk Agent’s for 2nd shift 3:00pm-11:00pm to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
Employee discount
Flexible schedule
Paid time off
Schedule:
8 hour shift
Evening shift
Monday to Friday
Weekends as needed
Work Location: In person
Title: Front Desk Agent
Company: Branson Towers Hotel
Location: Branson, MO
Category:
