Overview
Front Desk Agent Jobs in Monticello, NY at Hampton Inn by Hilton- Monticello
Responsibilities: – Greet and welcome guests in a friendly and professional manner – Check-in and check-out guests efficiently and accurately – Answer phone calls and respond to guest inquiries – Provide information about hotel facilities, services, and local attractions – Handle guest complaints or concerns with empathy and resolve issues promptly – Maintain a clean and organized front desk area – Assist with administrative tasks such as filing, data entry, and reservations management – Collaborate with other hotel departments to ensure guest satisfaction Qualifications: – Previous experience in the hospitality industry is preferred – Excellent phone etiquette and communication skills – Strong customer service and guest relations skills – Familiarity with hotel management systems is a plus – Ability to handle cash transactions accurately – Attention to detail and ability to multitask in a fast-paced environment – Knowledge of front desk operations including night audit procedures is beneficial – Fluency in multiple languages is an advantage Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to start your journey in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Expected hours: 32 – 40 per week
Benefits:
Employee discount
Flexible schedule
Free parking
Professional development assistance
Schedule:
8 hour shift
Holidays
Monday to Friday
Overnight shift
Weekends as needed
Work Location: In person
Title: Front Desk Agent
Company: Hampton Inn by Hilton- Monticello
Location: Monticello, NY
Category:
