Overview
Front Desk Agent Jobs in Strasburg, PA at Holiday Inn Express and Suites Lancaster East – Strasburg
Overview
We are seeking a professional Front Desk Agent to join our team. This vital role serves as the first point of contact for guests and is responsible for providing exceptional customer service in a hotel environment. The ideal candidate will possess strong phone etiquette, excellent guest relations skills, and the ability to handle various front desk operations.
Duties
Greet and check-in guests in a warm and welcoming manner.
Manage reservations, cancellations, and modifications efficiently.
Handle guest inquiries and provide information about hotel services and local attractions.
Maintain the front desk area to ensure it is clean, organized, and welcoming.
Utilize phone systems effectively to manage incoming calls and assist guests promptly.
Address guest complaints or concerns with professionalism and resolve issues to ensure guest satisfaction.
Collaborate with other hotel departments to meet guest needs and enhance their experience.
Requirements
Previous experience in a front desk or customer service role within a hotel setting is preferred.
Strong phone etiquette and communication skills are essential.
Excellent guest relations skills with a focus on providing outstanding customer service.
Proficiency in using phone systems and computer applications.
Strong organizational skills with attention to detail in all tasks performed.
Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests’ experiences!
Job Types: Full-time, Part-time
Pay: $12.00 – $15.00 per hour
Benefits:
Employee discount
Flexible schedule
Schedule:
10 hour shift
12 hour shift
8 hour shift
Evening shift
Every weekend
Holidays
Monday to Friday
Nights as needed
Night shift
Ability to Commute:
Strasburg, PA 17579 (Required)
Ability to Relocate:
Strasburg, PA 17579: Relocate before starting work (Required)
Work Location: In person
Title: Front Desk Agent
Company: Holiday Inn Express and Suites Lancaster East – Strasburg
Location: Strasburg, PA
Category:
