Overview
Front Desk Agent – A Jobs in Carson City, NV at Hardman House Hotel
Full Job Description
We are looking for a Hotel Front Desk Receptionist to join our awesome team and to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk responsibilities include welcoming and registering guests, managing reservations and providing information about rooms, rates and amenities. You will assist with laundry (folding and washing) during your shift. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred but not required
Experience with hotel reservations software
Customer service attitude
Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Schedule:
8 hour shift
Day shift
Evenings as needed
Evening shift
Every weekend
Holidays
Monday to Friday
Morning shift
Nights as needed
Night shift
On call
Overnight shift
Weekends as needed
Work Location: In person
Title: Front Desk Agent – A
Company: Hardman House Hotel
Location: Carson City, NV
Category:
