Overview
Front Desk Agent (Full-Time) Jobs in Myrtle Beach, SC at VOCO – The Shelby, Myrtle Beach
Full Job Description
Front Desk Guest Service Agent
At The Shelby, we don’t just check people in and out—we craft unforgettable experiences. As a Front Desk Guest Service Agent, you’ll play a key role in creating memorable moments for our guests by ensuring that all guests are given a very warm welcome and treated like family during their stay. Your commitment to providing an elevated guest experience and attention to detail will keep everything running smoothly, in line with hotel and brand standards. More than just a “front desk agent” you’ll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections.
scheduled in-house activities and their locations and times.
Pre-register, block reservations and take same day reservations, when necessary, cancel room reservation according to cancellation guidelines.
Process guest check-ins by confirming reservations and review all noted information. Guest(s) without reservations can be sold an agreed upon room type. Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Communicate services and amenities of the hotel to guests.
Maintain guest history files.
Set-up accurate accounts for each guest in accordance to their requirements, i.e. separate room/tax/incidentals, comp.
Maintain, monitor and balance room availability for any given day.
File registration cards and vouchers by room number.
Handle VIP and upgraded accommodations
Assist and process overbooked or “walked’ guests.
Assist and provide room change accommodations.
Documents all guest requests, complaints, or problems.
Resolve guest complaints to ensure guest satisfaction.
Maintain organized and clean work area with necessary supplies.
Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
Meet with FOM/Supervisor daily to review assignments and priorities.
Communicate with prior shift’s Front Desk Agent to review all follow-up items.
Answer department telephone within 3 rings, correct greeting, and proper etiquette.
Take and relay messages accurately, completely, and promptly.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Evening shift
Morning shift
Night shift
Work Location: In person
Title: Front Desk Agent (Full-Time)
Company: VOCO – The Shelby, Myrtle Beach
Location: Myrtle Beach, SC
Category:
