Overview
Front Desk Agent/Gallery Host Jobs in Ballston Spa, NY at Hyatt Place Saratoga
Full Job Description
The Front Desk Agent, or “Gallery Host”, contribute to the hotel’s commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Gallery Hosts creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Front Desk, the Placery Cafe, guest check in and out and the servicing of the meeting rooms.
Previous guest service experience as well as the ability to make Specialty Cocktails, basic food menu items, and communicate well with guests is strongly preferred.
Key Duties & Responsibilities
· Resolve guest complaints, ensuring guest satisfaction.
· Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
· Maintain positive guest relations at all times.
· Resolve guest complaints, ensuring guest satisfaction.
· Maintain complete knowledge at all times of:
· a) all hotel features/services, hours of operation.
· b) All room rates, special packages and promotions.
· c) Daily house count and expected arrivals/departures.
· d) Scheduled daily group activities.
· e) Brand services and requirements including F&B
· Obtain assigned bank and ensure accuracy of contracted monies.
· Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
· Process all guest check-ins.
· Verify registration card information with the guest.
· Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
· Handle overbooked or walked in guests.
· Accept and record wake-up call requests.
· Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
· Resolve guest concerns in a timely manner; seek designated department assistance when required.
· Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
· Process all check-outs.
Experience is preferred, but not required for the position:
· POS and Property Management Systems knowledge for Reservations, Food & Beverage Orders.
· Ability to demonstrate good organizational skills
· Ability to prepare all food offerings during shift
· Ability to demonstrate basic knowledge, making and serving of wine, beer and cocktails during shifts.
· Ability to multi-task with F&B requests and Front Desk duties during shift
Typical hours for the shifts are 7am-3pm or 3pm-11pm. Flexibility with schedule is preferred as the position requires weekends and holidays throughout the year. Reliable transportation is required.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Schedule:
8 hour shift
Evening shift
Holidays
Morning shift
Rotating weekends
Work Location: In person
Title: Front Desk Agent/Gallery Host
Company: Hyatt Place Saratoga
Location: Ballston Spa, NY
Category:
