Overview
Front Desk Agent – Homewood suites by Hilton Jobs in Andover, MA at Homewood Suites by Hilton
Full Job Description
Job description
Hotel Front Desk Clerk Duties and Responsibilities
Immediate opening at the Homewood Andover at 4 Riverside Drive.
Looking for qualifies front desk Associates.
Hotel Front Desk Associate use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience. Hotel Front Desk Associates have the following responsibilities:
Check in Guest using computer programs and equipment, provide guests with directions to their room, Hotel and area information.
Inform customers of all on-site amenities and any relevant information that is needed to use them
Handle and resolve guest complaints
Invoice and bill guests for their stay and services used
Communicate with guests to better understand their individual needs to provide them with the best service possible
Check out Guest
Make reservations
Hotel Front Desk Clerks are the first point of contact for guests staying at a hotel. They provide guests with information about what services the hotel offers and how they can access various amenities. Hotel Front Desk Associates coordinate room reservations and confirm the details of a customer’s visit prior to their stay. They maintain an up-to-date knowledge of room rates and housekeeping schedules, allowing them to provide prompt and accurate information to guests. Hotel Front Desk Associates also coordinate payment and verify each customer’s personal information to ensure they receive the services they paid for.
Hotel Front Desk Clerk Skills and Qualifications
A successful Hotel Front Desk Clerk will have various prerequisite skills and qualification, including:
Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Hotel clerks will often use computers to check in and check out guests, create billing and manage online bookings.
Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Associates. Hotel Associates will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest’s satisfaction or dissatisfaction with their stay.
Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.
Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Associate role
Hilton system ON-Q experience prefer
Willing to work flexible schedule shifts days and hours
DetailsCreated:September 27, 2021Views:99Candidates:9 totalFind candidates
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Job Budget:Not sponsoredSponsor job
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Job Types: Full-time, Part-time
Pay: $18.71 – $19.34 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
12 hour shift
8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Night shift
Overtime
Weekends as needed
Work Location: In person
Title: Front Desk Agent – Homewood suites by Hilton
Company: Homewood Suites by Hilton
Location: Andover, MA
Category:
