Overview
Front Desk Agent/Night Auditor Jobs in Springfield, MO at Mainstay Suites Hotel
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. Shifts needed are Sunday, Monday 3PM-11PM and Tuesday, Wednesday 11PM-7AM.
Duties
Greet guests upon arrival with a warm and welcoming demeanor.
Manage the check-in and check-out processes efficiently.
Handle guest inquiries, requests, and complaints in a professional manner.
Provide information about hotel amenities, services, and local attractions.
Maintain accurate records of guest information and reservations.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Process payments and manage cash handling procedures.
Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Requirements
Previous experience in hospitality or customer service is preferred.
Strong phone etiquette skills to communicate effectively with guests over the phone.
Familiarity with hotel management software is a plus.
Ability to work flexible hours, including nights and weekends as needed.
Excellent interpersonal skills with a focus on guest services.
Attention to detail and the ability to multitask in a fast-paced environment.
A background in hospitality management is advantageous but not mandatory.
Join our team and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $15.00 – $16.00 per hour
Benefits:
Dental insurance
Employee discount
Paid time off
Vision insurance
Schedule:
Evening shift
Work Location: In person
Title: Front Desk Agent/Night Auditor
Company: Mainstay Suites Hotel
Location: Springfield, MO
Category:
