Overview
Front Desk Agent/Night Auditor Jobs in Hattiesburg, MS at DoubleTree by Hilton
Job Summary
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
Greet guests upon arrival with a warm and friendly demeanor.
Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
Maintain accurate records of guest information and reservations using hotel management software.
Assist with billing inquiries and process payments accurately.
Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
Resolve guest complaints or issues in a professional manner, escalating when necessary.
Uphold the highest standards of cleanliness and organization at the front desk area.
Utilize phone systems effectively to manage incoming calls and relay messages as needed.
Requirements
Previous experience in customer service, preferably in a hotel or resort setting.
Strong knowledge of hospitality management principles is a plus.
Bilingual candidates are encouraged to apply to enhance guest communication.
Excellent phone etiquette and proficiency in using phone systems.
Ability to work flexible hours, including weekends and holidays as needed.
Strong interpersonal skills with the ability to engage positively with guests from diverse backgrounds.
Attention to detail and ability to multitask in a fast-paced environment.
A passion for providing outstanding guest services that create memorable experiences.
Join our team as a Front Desk Agent where you can make a difference in our guests’ experiences while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $12.00 – $13.00 per hour
Expected hours: 8 per week
Benefits:
Employee discount
Flexible schedule
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Morning shift
Night shift
Overnight shift
People with a criminal record are encouraged to apply
Work Location: In person
Title: Front Desk Agent/Night Auditor
Company: DoubleTree by Hilton
Location: Hattiesburg, MS
Category:
