Overview
Front Desk Assistant Jobs in Calgary, Canada at Mount Royal University
Job Title:
Front Desk Assistant
Job Type: Flexible
Union: MRSA
Salary Grade:
Flexible / Casual Classification (Salary Grade)
SAD
01 Administrative Services (Salary Grade 12)
Hybrid Work:
This position is ineligible
Position End Date: 6/30/2028
Location:
About this Position
About the Role
Working within the MRU Injury & Prevention Clinic, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. This position supports the administrative work of the MRU Clinic during variable weekday shifts, typically from 4 PM to 8 PM.
This position requires exceptional customer service when greeting patients/clients, appointment scheduling into the JANE.app electronic health record and billing for services including direct billing to Third Party insurers. The position supports the administrative needs of multiple independent practitioners who provide para-medical and medical services. This position also works collaboratively with the administrative front-end team including the Lead Administrator, Administrative Assistant and Flexible Employees and clinic manager.
Responsibilities
- Greeting and interacting with patients/clients at the reception desk
- Answering the telephone and scheduling appointments
- Billing for services including direct billing of services to Third Party insurance providers
- Performing opening and closing clinic tasks / procedures
- Completing tasks required for next day operations including initial appointment calls, directions to the clinic, parking options, scanning documents into JANE.app, folding laundry, and organizing the treatment area for the following day
- Completing mandatory Cyber-Security training
- Completing PCI training modules and compliance with PCI Cash Handling Policy
- Other duties as necessary, including supportive training of new team members
Qualifications
- One-year Post Secondary education or completion of certificate or program
- Customer Service experience
- Administrative experience in medical, para-medical or other customer facing position would be an asset
- Experience with JANE.app and Direct Billing would be an asset
Salary: $15.45 – $19.44 per hour
Closing Date: July 14, 2026
A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. _CV.pdf).
About MRU
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. MRU offers 13 bachelor’s degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners.
MRU is a diverse community with over 1,800 employees. Learn more about MRU’s Academic Plan and Strategic Plan.
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Title: Front Desk Assistant
Company: Mount Royal University
Location: Calgary, Canada
Category: