Overview
Front Desk Associate Jobs in Austin, Texas, USA at Padel39
We seek a friendly, enthusiastic, and detail-oriented Front Desk Associate as the first point of contact for our members and guests.
Description
As a Front Desk Associate, you will ensure a welcoming atmosphere while providing exceptional customer service and administrative support. You will help manage bookings, answer inquiries, and assist with the overall operations of our padel club.
Key Responsibilities:
Greet and Welcome Guests: Greet all visitors warmly and professionally, creating a friendly and inviting atmosphere.
Customer Service: Assist members and guests with inquiries about club services, membership options, and court bookings, both in person and over the phone.
Reservations and Bookings: Manage court bookings using the club’s scheduling software. Ensure that all bookings are accurate and up-to-date.
Membership Sales and Support: Help potential members sign up, explaining membership benefits and pricing. Handle membership renewals and cancellations.
Payments: Process payments for court rentals, memberships, and retail purchases.
Facility Management: Maintain the cleanliness and orderliness of your working area. Report any maintenance issues to the management team. Be a team player and help with small cleaning tasks if required.
Communication: Coordinate with coaches, management, and other staff to ensure a smooth flow of information regarding schedules, events, and member needs.
Retail Support: Help sell padel equipment, apparel, and accessories, offering product knowledge and recommendations when necessary.
Event Assistance: Support coordinating and promoting club events, tournaments, and special programs.
Administrative Tasks: Handle essential administrative duties such as answering emails, updating membership records, and filing.
Qualifications:
Communication Skills: Strong verbal and written communication skills.
Organizational Skills: Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment.
Technology Proficiency: Comfortable using booking and scheduling software, email, and basic computer programs.
Team Player:Positive attitude and a willingness to collaborate with staff and management.
Passion for Sports: Interest in padel or sports is a plus but not required.
Additional Information:
Complimentary or discounted padel court time.
Opportunity for advancement within the club.
Access to padel courts and club facilities during non-peak hours.
Access to exclusive club events and tournaments.
Up to 30 hours a week.
4-hour to 8-hour shifts (based on preferences).
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Title: Front Desk Associate
Company: Padel39
Location: Austin, Texas, USA
Category: Customer Service/HelpDesk (Customer Service Rep), Administrative/Clerical
