Overview
Front Desk Associate Jobs in Holmes Beach, FL at Anna Beach Resort Beach Resort
Full Job Description
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. This position requires excellent communication skills, attention to detail, and a passion for providing exceptional guest services in a resort or hotel environment.
Responsibilities
Greet and welcome guests upon arrival with a warm and friendly demeanor.
Manage the check-in and check-out process efficiently while ensuring guest satisfaction.
Handle reservations, cancellations, and modifications accurately using the hotel management system.
Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
Address guest inquiries and resolve any issues or complaints promptly and professionally.
Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
Maintain organized front desk operations, including managing phone calls and emails effectively.
Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
Uphold the highest standards of guest relations by fostering positive interactions with all visitors.
Skills
Previous experience in front desk operations within a resort or hotel setting is preferred.
Strong knowledge of hospitality management principles and guest services best practices.
Multilingual abilities are a plus, enhancing communication with diverse guests.
Excellent interpersonal skills with the ability to build rapport with guests quickly.
Proficient in using hotel management software; familiarity with night audit processes is advantageous.
Strong problem-solving skills and the ability to remain calm under pressure.
Attention to detail and organizational skills to manage multiple tasks effectively.
A passion for hospitality and commitment to providing outstanding guest experiences.
Join our team as a Front Desk Agent where you can make a difference in our guests’ stay while growing your career in the hospitality industry!
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Paid time off
Vision insurance
Schedule:
Day shift
Evening shift
Holidays
Morning shift
Work Location: In person
Title: Front Desk Associate
Company: Anna Beach Resort Beach Resort
Location: Holmes Beach, FL
Category:
