Overview
Front Desk Associate at Hotel Vermont Jobs in Burlington, VT at Hotel Vermont
Full Job Description
The Front Desk Associate is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this department, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone.
The Front Desk Associate will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. Another important responsibility is to promote and provide outstanding recognition of all of our repeat and VIP guests.
In this role, accuracy and accountability of payment verification, process of deposits, cash collection and credit card authorizations is essential. Responsibilities will also include assisting guests with safety deposit boxes operate telephone switchboard, issuing room key in accordance with property policies and procedures, wake-up call requests and posting miscellaneous charges.
This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.
Responsibilities:
Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience.
Able to communicate written and spoken English
Must have exceptional guest service and communication skills, be able to work independently under pressure
Able to stand for extended periods of time
Must have very strong knowledge of the restaurants, bars, and attractions in Burlington, and throughout Vermont
Flexible schedules and hours, willingness to work on weekends and holidays is required.
Assists fellow Front Desk Agents as needed with unresolved problems which arise during the shift and takes a hands on approach with guest and check-in and check-out
Provides updated room availability and rate information to guest
Ensures that the proper tools and supplies needed to do the job are available.
Ensures that all checklists are properly completed during the shift
Regular guest interaction through check-in, check-out and during the stay
Communicate arriving associates on daily information and any special instructions prior to the start of their shift.
We offer competitive pay and a benefits package.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Free parking
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Work Location: In person
Title: Front Desk Associate at Hotel Vermont
Company: Hotel Vermont
Location: Burlington, VT
Category:
