Front Desk Executive

Overview

Front Desk Executive Jobs in Gurugram, Haryana, India at Good Earth Infra

Title: Front Desk Executive

Company: Good Earth Infra

Location: Gurugram, Haryana, India

Role:  Front Desk Executive

Reporting to:   Facility Manager

Location:   Gurgaon, Haryana

Role Outline: The Front Desk Executive acts as the face of the organization and plays a crucial role in creating a seamless and professional experience for clients, visitors, and internal stakeholders. This position blends reception duties, facility coordination, administrative support, and customer satisfaction management in a fast-paced real estate environment. The individual also acts as a backup for leasing tours, supports HR & admin tasks, and manages front office operations using digital tools.

Key Responsibilities

Reception & Visitor Management

• Welcome and direct visitors with courtesy and efficiency, ensuring a premium first impression. Operate visitor management software for check-ins, ID badge issuance, and hospitality arrangements.
• Manage incoming calls and route them promptly to relevant personnel.
• Supervise reception operations maintaining a polished and inviting front desk area.

Facility Management & Housekeeping Oversight

• Conduct regular walkthroughs of the lobby, common areas, and washrooms to ensure high standards of cleanliness aesthetics, and functionality. Ensure office spaces remain consistently well-maintained, organized, and visually appealing at all times.
• Promptly identify any maintenance issues or breakdowns during routine checks and ensure timely coordination for swift resolution to minimize disruption.
• Coordinate daily housekeeping schedules, track inventory, and raise requisitions through the purchase department.
• Ensure replenishment of first aid supplies and oversee timely pest control, fragrance systems, and AMC renewals.
• Monitor EV charging points and coordinate app-based charging operations for visitors and employees.
• Escalate Facility issues and property misuse by the tenants to control the situation well in time.

Client Interaction & Complaint Management

• Interact with corporate clients on a daily and weekly basis to gather feedback on facility standards.
• Utilize software to log, monitor, and ensure prompt resolution of complaints and service requests.
• Compile monthly reports summarizing client concerns, observations from rounds, and resolution status.

Administrative Support

• Maintain stationery stock, perform regular inventory checks, and coordinate with the procurement team.
• Generate monthly reports for restaurant and café or other associated partner and submit them to management for review.

Leasing Support & Property Showcasing

• Step in during leasing team absence to escort potential tenants and provide basic information about the property.
• Ensure that showcased spaces are well-presented, clean, and ready for client visits.

Facility Liaison & Maintenance Coordination

• Liaise with horticulture teams to uphold landscaping standards and report discrepancies.
• Collaborate with parking, lighting, and maintenance vendors to address infrastructure-related issues.
• Renew applicable AMC contracts and ensure uninterrupted services across building facilities.

Key Skills and Experience

• Bachelor’s degree in any discipline; Diploma or certification in office management, hospitality, or administration is advantageous.
• 3–5 years of experience in front desk operations, facilities, or administrative support, preferably in real estate or corporate environments.
• Proficient in MS Office, visitor management tools, and facility management system.
• Excellent communication skills with a client-first mindset and professional demeanour.
• Strong multitasking capabilities, organizational efficiency, and attention to detail.
• Ability to handle sensitive information discreetly and respond promptly to dynamic requirements.

Core Competencies

Client Centricity || Collaboration || Communication || Ownership || Planning & Execution 

About Good Earth Infra

Established in 2005, Good Earth Infra is a leading real estate development, investment, and management company headquartered in Delhi NCR. With a legacy of excellence, the company has delivered over 3 million square feet of office, retail, and mixed-use spaces, catering to more than 1,000 clients. Currently, it is developing 2.9 million square feet, including landmark projects in Gurgaon and Delhi. Iconic developments such as Good Earth City Center and upcoming ventures like Good Earth Sixty 9 and Good Earth Capital Court exemplify its commitment to redefining urban landscapes through innovation and quality. Good Earth Infra offers comprehensive real estate solutions encompassing property and asset management, commercial leasing, project execution, and customer relations.

Website: https://www.goodearthinfra.in/