Overview
Front Desk Medical Receptionist Jobs in New York, NY at Chelsea Skin & Laser
Job Summary
The Front Desk Medical Receptionist serves as the first point of contact for patients and plays a key role in creating a welcoming, professional, and efficient patient experience. This position is responsible for patient registration, appointment scheduling, front desk operations, and administrative support while ensuring accuracy, confidentiality, and exceptional customer service. The Front Desk Medical Receptionist also helps maintain consistency in front desk operations and supports fellow team members in delivering outstanding patient care.
Essential Responsibilities
- Greet patients warmly and provide exceptional customer service.
- Answer and manage incoming phone calls promptly and professionally.
- Go through email and messages daily -complete time sensitive issues immediately.
- Manage, schedule, reschedule, and confirm patient appointments on a daily basis.
- Collect co-pays at time of the visit and ensure any previous balances are collected and applied correctly.
- Verify and update patient demographic and insurance information.
- Assign patients to exam rooms or escort patients as appropriate in a multi-level facility.
- Maintain the appearance and organization of the front reception area.
- Triage and distribute incoming mail and correspondence.
- Provide clear and effective communication with patients and staff by phone, email, text, and in person.
- Keep team members informed of front desk updates and operational changes.
- Help guide and support fellow staff members on front desk best practices.
- Address patient questions or concerns professionally and escalate issues when appropriate.
- Contact patients on the cancellation list when applicable.
- Assist with administrative tasks as needed.
- Billing experience is a plus.
- Perform other duties as assigned.
Qualifications
- Associate’s or Bachelor’s degree preferred.
- Minimum of 3–5 years of medical front desk or medical office experience.
- Dermatology or plastic surgery experience preferred.
- Proficient in EMR systems ( preferably eClinical Works)
- Billing experience is a plus.
Skills & Competencies
- Strong customer service orientation with the ability to communicate professionally and compassionately with patients in person and by phone.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional demeanor with the ability to handle confidential information appropriately.
- Strong organizational skills and follow-through.
- Ability to work independently and collaboratively as part of a team.
- Proficiency with electronic health records (EHR), practice management systems, scheduling software, and Microsoft Office.
- Ability to remain calm, professional, and solution-oriented when addressing patient concerns.
Pay: $26.00 – $28.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
Title: Front Desk Medical Receptionist
Company: Chelsea Skin & Laser
Location: New York, NY
Category:
