Overview
Front Desk Receptionist Jobs in India at aliv – regenerative wellness
Job Description:
Guest Relations / Front Desk Coordinator — ALIV Regenerative Wellness/ Solo Clinic IVF
Location:
Pune (Bund Garden) Type: Full-time Mode: On-site
Reports to:
Clinic Operations Lead
About ALIV
ALIV is a regenerative wellness clinic offering targeted IV therapies, PRP/PRFM , and Autologous Cell Therapy , focused on prevention and healthy aging.
Role Summary
Be the warm, professional first point of contact for every visitor. You’ll run the front desk , manage patient communication and payments (calls/Whats App/email), and handle key admin tasks to keep the clinic flowing smoothly.
Key Responsibilities
Reception & Patient Experience
Welcome patients/attendants; manage check-in, queue, and seating with care and discretion.
Explain basic clinic processes (registration, consent, payment, follow-up).
Coordinate refreshments, comfort, and clinic ambience with housekeeping.
Communication & Scheduling
Own incoming calls, Whats App Business, emails; respond within SLA.
Manage appointments, reminders, and rescheduling; reduce no-shows.
Route medical questions to counselors/doctors; track closures.
Admin & Front-Desk Ops
Registration, consent form handling, , and file management.
Billing support: estimate sharing, invoice creation, payment collection (cash/card/UPI), end-of-day reconciliation.
Maintain front-desk logs: visitor, inquiry, feedback, and complaint register.
Inventory cues for front-desk consumables; coordinate vendor/service calls.
Recordkeeping & Compliance
Update EMR/CRM accurately; protect patient privacy (HIPAA-like best practices).
Follow clinic SOPs for safety, hygiene, consent, and incident reporting.
Cross-Team Coordination
Tight handoffs with counselors, nursing, and marketing for smooth patient journeys.
Support small events/workshops (guest lists, check-ins, badges, feedback).
Note:
This is a non-clinical role—no diagnosing or prescribing.
Must-Have Skills & Traits
Presentable, warm, and polished communication (English + Hindi/Marathi or local).
Strong phone etiquette, writing skills (Whats App/email), and active listening.
Time management, multitasking, and calm under pressure.
Basic numbers comfort for billing and daily cash/UPI reconciliation.
Integrity, confidentiality, and empathy.
Tools: Google Workspace (Docs/Sheets/Calendar), Whats App Business, basic POS/billing, EMR/CRM (training provided).
Qualifications
Graduate in Hospitality/Healthcare Administration/Commerce (preferred) or any discipline.
5 years in reception/guest relations/front office (hospital/clinic/hospitality preferred).
Freshers with excellent communication and grooming may be considered.
Title: Front Desk Receptionist
Company: aliv – regenerative wellness
Location: India
Category: