Overview
Front Desk Receptionist – Bilingual Spanish Jobs in Grand Rapids, Michigan, USA at National Vision, Inc.
A rewarding career where you can reallymake a difference, backed bycompetitive payand benefits.
East Beltline Avenue Northeast 1971
Grand Rapids, MI 49525
Type:
Part-time
Job Responsibilities
What would you do? – The Specifics
Ensures highquality customer servicewhile following allsafety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day’s appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatorycommunicationmeetings.
Preferred Qualifications
Are you the right fit? – The Suitable Talent
Fluent in reading and speaking both English and Spanish.
Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
0-2 years related experience or training preferred.
Experience handling multiple phone lines preferred.
Strong organizational skills required.
Must have open availability.
Additional Information
Taking Care of our People
We understand the importance of financial health and security, and because of that, we providecompetitive compensationto all Associates – including bonus potential for every position in the store! We also offer acomprehensive benefits packageincluding health and dental insurance, 401kretirement savingswith company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more.
At National Vision, we strive to deliver opportunities forprofessional growthand long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.
We are anequal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.
How would you like Sundays off? Yes, every Sunday we’re closed!
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Title: Front Desk Receptionist – Bilingual Spanish
Company: National Vision, Inc.
Location: Grand Rapids, Michigan, USA
Category: Administrative/Clerical, Customer Service/HelpDesk
