Overview
Front Desk Representative (Hospitality) Jobs in Denpasar, Bali, Indonesia at Grün Resorts
Title: Front Desk Representative (Hospitality)
Company: Grün Resorts
Location: Denpasar, Bali, Indonesia
Company Description Grün Resorts is a boutique hospitality brand that creates sophisticated nature-based destinations focused on memorable guest experiences. With locations in Uluwatu, Canggu, and Ubud in Bali, Indonesia, Grün offers thoughtfully designed stays that connect guests with the surrounding environment. The brand is committed to enhancing nature more than it impacts, integrating sustainability and care for the land into its operations. Team members join a growing hospitality company that values high-quality service, attention to detail, and genuine guest connections.
Role Description The Front Desk Representative (Hospitality) is a full-time, on-site role based in Denpasar, Bali. This role is responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, and responding to inquiries in person, by phone, and via digital channels. Day-to-day tasks include providing accurate information about Grün Resorts’ services and local area, processing payments, coordinating with housekeeping and other departments, and resolving guest issues in a timely and courteous manner. The Front Desk Representative maintains a professional and organized reception area, ensures that guest records are up to date, and supports overall front office operations to deliver a seamless guest experience. The role requires a consistent presence at the front desk, including possible evening, weekend, and holiday shifts.
Qualifications
- Strong customer service skills, with experience creating welcoming and memorable guest interactions.
- Receptionist duties and reservations skills, including check-in/check-out procedures and booking management.
- Professional phone etiquette and clear, confident communication skills in person and in writing.
- Ability to stay organized, handle multiple tasks, and maintain attention to detail in a fast-paced environment.
- Proficiency with front desk or reservation systems and basic computer applications.
- Fluency in English; additional language skills relevant to international guests are an advantage.
- Previous hospitality or front office experience in hotels, resorts, or similar settings is preferred.
- Willingness to work flexible hours, including weekends and holidays, and to adhere to professional appearance standards.
- Willing to be located in Uluwatu, Bali
