Overview
Front Desk Supervisor Jobs in Los Angeles, CA at Olivia Hotel
Full Job Description
Olivia Hotel is seeking a dedicated and experienced Front Desk Supervisor to oversee the daily operations of our front desk. This role is vital in ensuring exceptional guest experiences and maintaining high standards of hospitality. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to manage a team effectively in a fast-paced environment.
Responsibilities
Supervise and coordinate front desk operations, ensuring smooth check-in and check-out processes for guests.
Provide outstanding customer service by addressing guest inquiries, resolving issues, and enhancing their overall experience.
Manage reservations and maintain accurate records using hotel management software.
Train, mentor, and evaluate front desk staff to ensure high performance and adherence to hotel policies.
Handle guest complaints with professionalism and empathy, striving for swift resolutions.
Maintain knowledge of hotel amenities, local attractions, and services to provide guests with relevant information.
Implement effective phone etiquette protocols and ensure all phone systems are utilized efficiently.
Collaborate with other departments to enhance guest relations and improve service delivery.
Skills
Strong customer service skills with a focus on hospitality excellence.
Previous experience in hotel management or front desk operations is preferred.
Multilingual abilities are a plus, enhancing communication with diverse guests.
Proficient in phone etiquette and handling various phone systems effectively.
Excellent interpersonal skills to foster positive guest relations and team collaboration.
Ability to work under pressure while maintaining attention to detail in a busy environment.
Knowledge of resort operations and the hospitality industry is beneficial.
Join our team as a Front Desk Supervisor where you can make a significant impact on our guests’ experiences while leading a dynamic team in the heart of hospitality!
Qualifications
Minimum of 2 years experience in a front desk or hospitality role
Strong leadership skills with experience in team management
Excellent customer service and guest relations skills
Proficiency in multi-line phone systems and phone etiquette
Hotel supervisor experience preferred
Bilingual or multilingual abilities a plus
Familiarity with night audit procedures and hotel operations
Job Type: Full-time
Pay: Up to $25.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Every weekend
Holidays
Monday to Friday
Morning shift
Night shift
Work Location: In person
Title: Front Desk Supervisor
Company: Olivia Hotel
Location: Los Angeles, CA
Category:
