Overview
front desk supervisor Jobs in Worthington, OH at Volunteer Hospitality Llc
Full Job Description
Supervising and coordinating front desk staff:
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This involves assigning tasks, scheduling shifts, and ensuring all staff members are following hotel policies and procedures.
Handling guest check-ins and check-outs:
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This includes verifying reservations, assigning rooms, and processing payments.
Addressing guest inquiries and resolving complaints:
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This involves providing information about hotel services, local attractions, and addressing any guest concerns promptly and effectively.
Maintaining guest satisfaction:
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This involves ensuring guests feel welcomed, comfortable, and that their needs are being met.
Managing reservations, billing, and payment processes:
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This includes accurately recording and processing reservations, handling payments, and ensuring accurate billing.
Ensuring compliance with hotel policies and procedures:
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This involves following established guidelines and procedures to ensure a smooth and efficient operation.
Generating and analyzing reports:
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This includes preparing reports on occupancy, revenue, and guest feedback to track performance and identify areas for improvement.
Training and coaching front desk staff:
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This involves providing training on hotel policies, procedures, and customer service standards.
Participating in daily shift operations:
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This involves assisting staff with various tasks and ensuring all aspects of the front desk are running smoothly.
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Title: front desk supervisor
Company: Volunteer Hospitality Llc
Location: Worthington, OH
Category:
