Overview
Front Desk Supervisor/Manager on Duty Jobs in Sacramento, CA at Courtyard by Marriott CalExpo
Job Overview
We are seeking a dedicated and experienced Front Desk Supervisor to oversee the daily operations of our front desk team at our esteemed hotel. The ideal candidate will possess a strong background in hospitality management and customer service, ensuring that all guests receive exceptional service from check-in to check-out. This role requires excellent communication skills, attention to detail, and the ability to manage a team effectively in a fast-paced environment.
Duties
Supervise the Front Desk staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staff’s job performance and coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment.
Supervise and process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
Supervise and process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
Supervise and process pre-register, block reservations and, as appropriate, same day and future reservations. Cancel room reservations according to policies and procedures.
On time and at work when scheduled and in proper uniform.
Attend department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Help in the Bistro and Bar when needed
Other duties and tasks as requested by management to ensure seamless service delivery throughout the hotel.
Experience
Proven experience in hotel management or a similar role within the hospitality industry is required.
Strong customer service skills with the ability to handle difficult situations calmly and effectively.
Familiarity with front desk operations, including night audit procedures.
Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
A passion for hospitality and commitment to providing outstanding guest experiences is essential.
Join our team as a Front Desk Supervisor where you can make a significant impact on our guests’ experiences while leading a dynamic team in an exciting hospitality environment!
Job Type: Full-time
Pay: $19.00 – $21.00 per hour
Expected hours: No less than 32 per week
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Morning shift
Night shift
Overnight shift
Overtime
Work Location: In person
Title: Front Desk Supervisor/Manager on Duty
Company: Courtyard by Marriott CalExpo
Location: Sacramento, CA
Category:
