Overview
Front Office Assistant Jobs in Springfield, MO at Signature Home Comfort Heating & Air Conditioning
Full Job Description
JOB SUMMARY
Hours are 7:30 am to 4:30 pm, Monday through Friday
The Front Office Assistant is responsible for answering phones, scheduling service calls, and dispatching service technicians. The position also processes accounts receivable for the Service department and performs various other administrative tasks. While providing exceptional customer service, the Front Office Assistant is responsible for answering inquiries and providing information to the public, customers, employees, vendors, suppliers, visitors, and other interested parties.
ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES
· Answer phones and schedule appointments with customers.
· Process accounts receivable for the Service department.
· File and maintain accurate records and documentation.
· Respond to emails from customers, employees, vendors, and others.
· Schedule city inspections with customers and municipalities when required.
· Prepare and send outgoing mail, as necessary.
· Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
· Listen to and resolve complaints from customers or the public.
· Accept and process payment information over the phone and from walk-in customers.
· Perform day-to-day administrative tasks such as processing paperwork, filing, typing and performing work on the computer, operating office machines, maintaining supplies, and keeping an orderly work environment.
· Exhibit exemplary attendance and punctuality.
· Comply with company policies and procedures.
· Perform other duties as assigned.
EDUCATION AND RELATED EXPERIENCE
· A high school diploma or equivalent GED is required.
· Prior experience using Microsoft Office including Word, Excel, and Outlook is required.
· Prior bookkeeping and/or administrative experience is preferred.
· Previous experience utilizing QuickBooks is beneficial.
The ability to successfully pass a criminal background check is required
Job Type: Full-time
Pay: $18.00 – $19.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Title: Front Office Assistant
Company: Signature Home Comfort Heating & Air Conditioning
Location: Springfield, MO
Category:
