Overview
Front Office Coordinator Jobs in Lewisville, TX at US Wound Care & Hyperbaric Centers
The Front Office Coordinator (FOC) oversees the administrative duties of the facility. The FOC is responsible for moving the patients through the intake and checkout process. Front Office Coordinators process incoming referrals and communicate with patients, referring offices, and payer sources, as needed to ensure network status, coverage verification, and in some cases, prior authorizations. Front Office Coordinators must interact smoothly with back-office personnel and assist with back-office functions, if needed.
Reports to: Center Director/Manager
Front Office Coordinator Job Duties:
Greets patients and visitors in a courteous and friendly manner.
Answers the phone. Screens calls, arranges appointments and incoming referrals.
Prepares new patient records, files, and maintains records in the EMR and billing systems.
Types correspondence, reports, memos, and forms as requested by physicians and/or administration.
Prepares daily billing packets for billing team.
Performs insurance verifications and pre-authorizations, as required.
Takes clear and concise phone messages.
Schedules and confirms appointments daily.
Collects co-pays, deductibles, and previous balances due.
Prepares charts for the next day.
Maintains inventory and submits front office supply orders to administration.
Keeps reception area and waiting room neat and tidy at all times
Distributes mail and handles routine correspondence. Distributes incoming reports and correspondence and files in patient charts or presents to professional staff as appropriate for review before filing.
Cross-trains to perform back-office duties when needed.
Any other duties relating to the business operation of the medical practice that may be assigned by the physician or administration.
Trains new employees in daily office operations.
Assists in job interviews and evaluation of prospective employees.
Assists in staffing other USWC clinics as needed for the business needs of the organization.
Other reasonable duties as determined by the Center Manager.
Personal Qualities:
Able to work well under pressure.
Ability to communicate well with people in person and on the phone.
Can be trusted with confidential information.
Must be dependable.
Can effectively act as a liaison between patients and physicians.
Must have a neat and professional appearance.
Ability to communicate and get along with co-workers.
Good organizational skills and multi-tasking abilities.
Able to learn quickly from oral and written instructions.
Skills/Qualifications:
H.S. Graduate or equivalent (Bachelor’s degree, preferred)
BLS certification (may be obtained after hire)
Customer Service skills/experience.
Must be well-versed in understanding insurance concepts, including reimbursement, deductibles, co-pays, co-insurance, maximum allowable, verification of benefits, and pre-authorizations.
Must understand basic computer skills and be proficient with Word, Excel, and editing Adobe documents.
Ability to comprehend established office routines and policies (as outlined in manual).
Ability to keep financial records and perform mathematical tasks.
Knowledge of medical terminology.
Understand HIPAA and privacy practices.
Understands OSHA regulations and infection prevention guidelines in a healthcare setting.
Basic computer skills.
Type no less than 30 WPM.
Must be detail-oriented and able to work in a fast-paced environment.
Previous medical office experience, preferred.
Managerial experience, preferred.
US Wound Care and Hyperbaric Centers is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status or any other protected factor.
Title: Front Office Coordinator
Company: US Wound Care & Hyperbaric Centers
Location: Lewisville, TX
Category:
