Overview
FRONT OFFICE | CUSTOMER CARE SPECIALIST – ($25.20/HOUR) Jobs in Seattle, WA at Hyatt Regency Seattle
Summary
Join us for an incredible opportunity to join our Front Office team as our Customer Care Specialist for the Hyatt Regency Seattle, Hyatt at Olive 8, and Grand Hyatt Seattle! This unique position supports three distinct Hyatt hotels in downtown Seattle. Candidates must be excited to immerse themselves in three different brand experiences, while supporting our guests as a Customer Care Specialist.
The Customer Care Specialist is responsible for answering incoming calls to the property and must have good typing skills, a pleasant attitude and excellent phone demeanor. The Customer Care Specialist must work well handling a high volume of calls and should be comfortable and able to answer questions relating to the hotel.
The hourly rate range for the Customer Care Specialist is $25.20/hour to $26.72/hour. The starting rate for this position is $25.20/hour. For colleagues who have remained in this position with Hyatt for four years or more, the hourly rate is currently increased to $25.70/hour. If promoted to a lead role, this position offers $26.20/hour, and colleagues are eligible for $26.72/hour if currently working in a lead capacity with four years or more of Lead Customer Care Specialist experience with Hyatt.
As a colleague, we have you covered with awesome benefits and perks!
Benefits
Medical insurance for you and your dependents for less than $115/month, after 30 days of employment
Dental Insurance
Vision Insurance
401(k) & Retirement Savings Plan (RSP)
Basic Life Insurance
Short Term Disability Insurance
New Child Leave & Adoption Assistance
Paid Time Off
Full-Time Colleagues:
Vacation Time
10 days (80 hours) earned upon completing 1-4 years of service
15 days (120 hours) earned upon completing 5-9 years of service
20 days (160 hours) earned upon completing 10+ years of service
(2) Floating Holidays per year
(6) Paid Holidays per year
Regular Part-Time Colleagues: Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment
Compassionate Leave
Seattle Paid Sick & Safe Time
Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
Perks
Employee Assistance Program
Free Uniforms and Cleaning of your Uniform
Discounted parking
Discounted Rooms at any participating Hyatt location starting on your first day of employment
Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
Free colleague meals during shift
Hyatt Colleague discount program
Tuition Reimbursement
ORCA Pass subsidy
As a Great Place to Work in the U.S. for twelve years running, it’s an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.
Qualifications
A true desire to satisfy the needs of others
Refined verbal and written communication skills.
Open availability – including mornings, evenings, weekends, and holidays
Great and thorough attention to detail
Proficient in basic computer skills
Previous customer service experience preferred
Title: FRONT OFFICE | CUSTOMER CARE SPECIALIST – ($25.20/HOUR)
Company: Hyatt Regency Seattle
Location: Seattle, WA
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