Overview
Front Office Executive Jobs in Mumbai, Maharashtra, India at Zolo
Title: Front Office Executive
Company: Zolo
Location: Mumbai, Maharashtra, India
Your role in detail:
• Ensure Outstanding customer experience at all times.
• Maintains a friendly, cheerful, and courteous demeanour.
• Courteously and accurately answers inquiries from potential guests and
accepts hotel reservations.
• Respond to telephone and in-person inquiries regarding reservations,
hotel information,and guest concerns.
• Uses suggestive selling techniques to sell room nights, and increase
occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to
standard operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel
the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, and problems in a quick, efficient
manner to maintain a high level of customer satisfaction and quality
service.
• Adhere to company credit limit/floor limit policies.
• Allocate rooms to expected arrivals after checking the guest’s
preferences and special requests.• Build strong relationships and liaise with all other departments especially
housekeeping, reservations, etc.
• Operates the EPBX equipment, including, assisting incoming & outgoing
calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging
for in-house guests.
• Cross Check all billing instructions are correctly updated
• Supervise the front desk operations to ensure an optimal level of service
and hospitality is provided to the guests.
• Performs other duties as assigned, requested, or deemed necessary by
management.
• Ensure the Front office log book and the hotel log book are always
updated and
actioned upon.
• Ensures safety by following guest check-in and security procedures and
reporting suspicious activity to security, manager, or MOD.
• Assist all departments in servicing the guests during high volume
periods.
• Takes responsibility in the absence of the Duty Manager / Front office
manager
