Overview
Front Office Manager Jobs in Virginia Beach, VA at Harmony Hospitality, Inc.
We are seeking an experienced and dynamic Front Office Manager to lead our front desk operations and drive exceptional guest experiences. This leadership role is responsible for overseeing all front office functions, developing team members, and ensuring smooth day-to-day operations.
The ideal candidate is hands-on, highly organized, and passionate about hospitality, with a strong ability to lead teams in a fast-paced hotel environment.
Key Responsibilities
- Oversee daily operations of the Front Desk and Night Audit teams
- Lead, coach, and develop front office staff to deliver outstanding guest service
- Manage scheduling, labor costs, and staffing levels to meet business needs
- Ensure compliance with brand standards, policies, and procedures (IHG experience preferred)
- Handle escalated guest concerns and ensure timely resolution
- Monitor reservations, room inventory, and occupancy to maximize revenue opportunities
- Collaborate with Housekeeping, Maintenance, Sales, and Food & Beverage teams
- Conduct training, onboarding, and performance management for front office staff
- Review reports, audits, and metrics to ensure operational efficiency
- Maintain a professional and welcoming front office environment
Qualifications
- 2–4+ years of hotel front office experience required
- Previous leadership or supervisory experience required
- Experience with hotel systems (Opera, IHG systems, or similar) preferred
- Strong leadership, problem-solving, and decision-making skills
- Excellent communication and interpersonal skills
- Ability to work flexible hours including evenings, weekends, and holidays
Proven ability to manage multiple priorities in a fast-paced environment.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Front Office Manager
Company: Harmony Hospitality, Inc.
Location: Virginia Beach, VA
Category:
