Overview
Front Office Manager Jobs in Parker, CO at Castle Rock Therapies, DBA Fyzical Castle Rock and Parker
Front Office Manager
Fyzical Therapy – Southern Denver
Full-Time
About the Position
Fyzical Therapy is looking for an organized, dependable, and people-focused Front Office Manager to help lead our administrative team across our growing therapy practice.
This position will oversee our Client Care Specialist (CCS)/Front Desk team and Billing team and will be responsible for making sure both departments stay organized, supported, and accountable to established expectations.
A large part of this role is people management. We are looking for someone who enjoys training employees, supporting their growth, keeping teams on track, solving day-to-day problems, and creating a positive and productive work environment.
You do not need to be a billing expert to be successful in this position. We are looking for a strong manager who is comfortable learning our systems and workflows and ensuring that the team members responsible for each area are completing their responsibilities effectively.
What You’ll Do
Manage & Support Our Team
- Oversee the CCS/front desk and billing teams
- Serve as the primary day-to-day manager and resource for these departments
- Monitor employee performance and follow up when expectations are not being met
- Provide coaching, feedback, mentorship, and ongoing support
- Conduct regular team meetings and individual check-ins
- Help maintain a positive, accountable, and team-oriented culture
- Address day-to-day employee questions and concerns
Hiring, Training & Onboarding
- Assist with recruiting and hiring for front office and billing positions
- Interview prospective team members
- Coordinate and oversee onboarding for new employees
- Train new team members on company expectations, systems, and workflows
- Make sure employees feel confident and prepared before working independently
- Provide additional training and support when performance gaps are identified
Front Office Oversight
- Ensure front desk workflows are being completed consistently and accurately
- Monitor scheduling, patient communication, insurance verification, referrals, authorizations, and other front office responsibilities
- Help troubleshoot scheduling and patient-service concerns
- Ensure our patients and families receive a friendly and professional experience
- Maintain consistency in front office processes across our clinic locations
Billing Team Oversight
- Manage and support the employees within our billing department
- Monitor whether billing responsibilities are being completed accurately and on time
- Review established billing performance metrics and follow up on areas of concern
- Help ensure billing and front office teams communicate effectively
- Escalate larger billing or insurance concerns to company leadership when appropriate
Organization & Workflows
- Help maintain clear and consistent administrative processes
- Identify workflows that aren’t working well and help develop practical solutions
- Communicate process changes to the team and provide necessary training
- Follow up to make sure new processes are being implemented consistently
- Work closely with company leadership to keep administrative operations running smoothly
Who We’re Looking For
You may be a great fit for this position if you:
- Have previous experience supervising or managing employees
- Enjoy helping people learn and improve
- Are comfortable holding employees accountable while remaining approachable and supportive
- Are highly organized and able to keep track of multiple priorities
- Are confident leading meetings and communicating expectations
- Are comfortable addressing performance concerns when necessary
- Are proactive and don’t wait for someone else to solve a problem
- Communicate clearly and professionally
- Work well in a fast-paced environment
- Are comfortable learning new software and systems
Previous experience in a medical office, therapy clinic, dental office, healthcare practice, billing office, or other patient-facing healthcare environment is preferred.
Experience with medical billing or insurance is helpful but not required.
Compensation & Benefits
We offer a competitive salary and comprehensive benefits package designed to support our employees both personally and professionally, including:
- Competitive salary based on experience
- Medical, dental, and vision insurance
- Employer retirement plan matching
- Generous paid time off (PTO)
- Paid holidays
- Monday–Friday schedule
- Opportunities for professional growth and advancement
- Supportive, team-oriented work environment
Pay: $26.00 – $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Title: Front Office Manager
Company: Castle Rock Therapies, DBA Fyzical Castle Rock and Parker
Location: Parker, CO
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