Overview
Front Office Manager Jobs in Port Blair, Andaman & Nicobar Islands, India at Havelock Island Beach Resort
Location: Port Blair
Key Responsibilities:
1. Front Office Operations
Oversee daily front desk activities including reception, guest services, and administrative tasks.
Ensure front desk is covered at all times and staff maintain professionalism.
Greet and assist visitors, clients, and employees courteously and efficiently.
Ensure reception area is clean, organized, and properly stocked.
2. Staff Supervision & Leadership
Recruit, train, schedule, and supervise front office team members.
Conduct regular performance reviews and coaching sessions.
Foster a positive and collaborative team environment.
Handle staffing needs, shift coverage, and delegation of duties.
3. Customer Service
Resolve client and guest issues promptly and effectively.
Monitor service quality and implement customer satisfaction strategies.
Act as the first point of escalation for complaints or inquiries.
4. Administrative Support
Manage phone systems, email communication, mail distribution, and courier services.
Maintain office records, visitor logs, and scheduling systems.
Coordinate with internal departments to support meetings, events, and facility use.
Prepare daily, weekly, and monthly front office reports.
5. Financial & Resource Management
Monitor and manage front office budgets and expenses.
Track supply usage and place orders for office materials as needed.
Ensure efficient use of resources and adherence to company policy.
6. Compliance & Safety
Ensure compliance with company procedures, health & safety, and confidentiality protocols.
Manage security access, visitor badges, and emergency procedures.
Regularly audit front office practices to ensure regulatory compliance.
Required
Qualifications & Skills:
Bachelor’s degree in Business Administration, Hospitality Management, or related field (preferred)
Proven experience as a Front Office Manager or similar administrative role
Strong leadership, team management, and interpersonal skills
Exceptional verbal and written communication skills
Proficient in MS Office (Word, Excel, Outlook) and office management systems
Excellent organizational and multitasking abilities
Professional appearance and attitude
Problem-solving mindset and ability to work under pressure
Preferred
Competencies:
Knowledge of front office software such as Opera, Fidelio, or CRM platforms
Experience in hospitality, healthcare, or corporate front desk environments
Ability to manage conflict and mediate staff or client concerns
Strong time management and attention to detail
Title: Front Office Manager
Company: Havelock Island Beach Resort
Location: Port Blair, Andaman & Nicobar Islands, India
Category: Administrative/Clerical (Front Desk/Receptionist, Office Administrator/ Coordinator, Healthcare Administration, Administrative Management)
