Overview
Front Office Specialist Jobs in Ferndale, MI at HealthQuest Physical Therapy
The primary responsibility of the Front Office Specialist (FOS) is welcoming guests to the clinic which includes greeting patients, answering phones, scheduling appointments, and collecting patient payments. The FOS is also responsible for safeguarding patient information including data entry into the electronic medical record system.
Qualifications:
High School Diploma required.
1-2 years of experience working in an office setting preferred.
Skills:
Working knowledge of Microsoft Office and related office equipment
Effective verbal communication skills
Effective critical thinking skills
Ability to multitask
Ability to work well in a demanding environment
Calm under stressful conditions or while interacting with upset patients
Goal-oriented
Self-motivated toward individual goals and group efforts
Responsibilities:
Greet and welcome clinic guests using a warm, friendly demeanor.
Answer the phones using a standard greeting and a professional demeanor.
Daily collection of patient payments.
Check patients out after each visit and ensure additional visits are scheduled.
Verify insurance benefits and obtain authorization for treatment for all new patients.
Prepare new patient charts and confirm new patient appointments for the following day.
Closure of each new patient after completion of the initial visit.
Process incoming/outbound fax transmission of electronic medical records.
Prepare active patient reports and monitor discharges.
Complete the End of Day paperwork and monitor payment collection reports.
Maintain a clean workstation and waiting area.
Benefits:
Opportunity for growth & Ownership
Mentorship & career development
Meaningful and rewarding work environment
Help patients get out of pain and recover from injury
Family and team-like environment
Competitive benefits packages
Medical, Dental and Vision insurance
Short-term, long-term, and life insurance
Critical illness, hospital indemnity insurance, accident insurance
Identity protection
401(k) with matching & retirement
HSA and FSA plans available
Paid time off
WHY CHOOSE HQPT?
HERE’S WHY YOU’LL LOVE IT HERE:
ADVOCACY FOR EXCELLENCE:
Our collective mission drives us to deliver innovative, high-quality patient care.
CAREER GROWTH OPPORTUNITIES:
From mentorship programs to leadership development, we invest in your success.
COLLABORATIVE CULTURE:
Empathy, accountability, and passion define our workplace.
EMPLOYEE DEVELOPMENT:
We offer pathways for career advancement and encourage continued learning.
STRUCTURED TRAINING & ONBOARDING:
We offer pathways for career advancement and encourage continued learning.
HAVE QUESTIONS ABOUT A JOB OPENING?
CONTACT OUR HUMAN RESOURCES DEPARTMENT.
Call: 248-601-9207
Email: [email protected]
Title: Front Office Specialist
Company: HealthQuest Physical Therapy
Location: Ferndale, MI
Category:
