Overview
Front Office Specialist – Family Medicine Office Jobs in Cincinnati, Ohio, USA at TriHealth
Front Office Specialist – Family Medicine Office
Join to apply for the Front Office Specialist – Family Medicine Office role at Tri Health.
Job Overview
This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position handles check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments, completing daily bank deposits, and day-end reconciliation duties. Some locations may also require completing charge/receipt entries and summaries for office-related services.
Location
11029 Montgomery Rd
Work Hours
Full-time position: 80 hours bi-weekly
Day shift
Job Requirements
High School Diploma or GED (Required)
3-4 years experience in a related field (Required)
Job Responsibilities
Answer incoming telephone lines and handle/distribute calls
Schedule patient appointments and inform the department of issues
Input and update patient registration, insurance, and demographic information
Accept payments and log appropriately
Demonstrate courtesy and respect to patients, families, community professionals, and team members
Follow JCAHO and HIPAA protocols; limit access to patient information as necessary
Handle patient complaints and escalate to management when appropriate
Working Conditions
Includes various physical activities such as sitting, talking, using hands, reading, walking, and occasional lifting, kneeling, reaching, and stooping. The role requires consistent communication, visual acuity, and adherence to safety and service standards.
Standards and Behaviors
At Tri Health, we prioritize serving our patients, communities, and team members by demonstrating behaviors aligned with our standards:
Serve, Excel, Respect, Value, and Engage. These include welcoming everyone, recognizing and addressing service breakdowns, respecting differences, valuing time and resources, and showing courtesy and compassion.
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Title: Front Office Specialist – Family Medicine Office
Company: TriHealth
Location: Cincinnati, Ohio, USA
Category: Healthcare (Healthcare Administration, Medical Receptionist, Medical Office), Administrative/Clerical (Healthcare Administration, Medical Receptionist)
