Overview
Front Office Supervisor Jobs in Tomball, TX at Staybridge Suites/Tomball
IHG experience a plus!
Job Overview
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk and ensure exceptional guest experiences. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to manage a team effectively. This role requires a proactive approach to guest relations, staff training, and operational efficiency.
Duties
Supervise front desk operations, including check-in/check-out processes and guest inquiries.
Train, mentor, and manage front desk staff to ensure high levels of customer service and professionalism.
Handle guest complaints and resolve issues promptly to maintain customer satisfaction.
Oversee night audit procedures and ensure accurate reporting of daily transactions.
Maintain knowledge of hotel management software and phone systems for efficient operations.
Ensure compliance with hotel policies and procedures while promoting a positive work environment.
Foster strong relationships with guests to enhance their overall experience during their stay.
Collaborate with other departments to ensure seamless service delivery across the hotel.
Requirements
Previous experience in hotel management or hospitality management is preferred.
Must cover desk shifts.
Strong customer service skills with a focus on guest relations.
Bilingual abilities are a plus, enhancing communication with diverse guests.
Familiarity with night audit processes is advantageous.
Proficient in phone etiquette and handling phone systems effectively.
Excellent organizational skills and attention to detail in managing front desk operations.
Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Office Manager where your leadership will contribute significantly to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
Day shift
Evening shift
Morning shift
Night shift
Work Location: In person
Title: Front Office Supervisor
Company: Staybridge Suites/Tomball
Location: Tomball, TX
Category:
