Overview
G3 Administrator – Marking Support Jobs in Edinburgh, Scotland, UK at Venesky-Brown
Venesky-Brown’s client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Administrator as soon as possible until June 2025 on a rate of £13.52/hour PAYE. This role will based onsite in the office, working 35 hours per week. The shift patterns are listed below
– Interested in this role You can find all the relevant information in the description below.
9am-5pm, Saturday-Wednesday
9am-5pm, Thursday-Monday
1pm-9pm, Monday-Friday
Responsibilities:
– Manage large amounts of inbound calls and emails in a timely manner.
– Identify customer’s needs, clarify information
– Record all conversations in our CRM system in a comprehensive way
– Build good working relationships in order to engage with customers and colleagues effectively
– Frequently attend ingoing training and briefs to improve knowledge and performance levels
– Focus on meeting Service Level Agreement targets and timescales
Essential Skills:
– Previous experience in a contact centre/customer services/support role.
– Proven ability to deal with all enquiries and work as a productive member of the team.
– Strong phone and verbal
communication skills
along with
active listening
.
– Good
communication
, interpersonal and organisational skills.
– Excellent customer service skills.
– Be able to understand written and verbal communications.
– Good
attention to detail
.
– Good, general administrative skills.
– PC literate with proficient and accurate keyboard skills.
– Good working knowledge of Microsoft Office.
–
Flexible working
approach and ability to work on own as well as part of a team.
–
Experience of
working to tight deadlines.
– Good written
communication skills
.
If you would like to hear more about this opportunity please get in touch.
INDADMIN
Title: G3 Administrator – Marking Support
Company: Venesky-Brown
Location: Edinburgh, Scotland, UK
Category: Customer Service/HelpDesk (Customer Service Rep), Administrative/Clerical
