Overview
Guest Experience Expert Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Courtyard by Marriott Kuala Lumpur South
Title: Guest Experience Expert
Company: Courtyard by Marriott Kuala Lumpur South
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Company Description Courtyard by Marriott Kuala Lumpur South is a newly debuted property on Old Klang Road and part of the global Marriott Bonvoy portfolio. The hotel is designed to offer everything guests need to stay productive and comfortable while on the move. As a member of a renowned international brand, the property focuses on modern amenities, efficient service, and welcoming spaces. Team members are encouraged to bring passion to their roles, helping guests move forward with seamless stays and memorable experiences.
Role Description The Guest Experience Expert is a full-time, on-site role based at Courtyard by Marriott Kuala Lumpur South in WP. Kuala Lumpur. This position is responsible for welcoming guests, managing check-in and check-out processes, and assisting with reservations, inquiries, and special requests. The Guest Experience Expert handles phone and front desk communications, provides accurate information about hotel services and local attractions, and resolves guest issues promptly and professionally. The role involves maintaining a high standard of service, coordinating with other hotel departments to fulfill guest needs, and actively seeking feedback to enhance overall guest satisfaction. Daily responsibilities also include maintaining a tidy and organized front desk area, processing payments, and ensuring compliance with brand standards and procedures.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Experience, with a focus on creating positive and memorable stays.
- Ability to manage guest interactions effectively through Customer Support and Customer Satisfaction practices.
- Professional communication skills, including Phone Etiquette and clear, courteous verbal and written communication.
- Previous experience in hospitality, front office, or a guest-facing role is an advantage.
- Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
- Proficiency in basic computer systems and reservation or PMS software is beneficial.
- Fluency in English; additional language skills are an asset.
- Strong problem-solving skills, attention to detail, and the ability to remain calm under pressure.
