Overview
Guest Liaison Jobs in Stellenbosch, Western Cape, South Africa at ExecutivePlacements.com
Title: Guest Liaison
Company: ExecutivePlacements.com
Location: Stellenbosch, Western Cape, South Africa
Recruiter:
Wild Dreams Hospitality
Job Ref:
WDH002255/Lara
Date posted:
Thursday, April 23, 2026
Location:
Stellenbosch, South Africa
SUMMARY:
Stunning Wine Farm is looking for a GUEST LIAISON to join their team
POSITION INFO:
This role is primarily administrative, focusing on pre-arrival planning, compiling tailored itineraries, and coordinating guest requirements. The position also includes guest interaction when required, along with support to the Lodge Reservations function.
Core Criteria:
- A qualification in Hospitality, Travel, or Tourism would be advantageous
- 2-3 years’ experience in a concierge, guest relations, or reservations environment preferred
- Working knowledge of PMS systems
- Strong computer literacy, including MS Outlook, Word, and Excel
- Fluent in English; additional language skills would be beneficial
- Comfortable engaging with high-end, discerning clientele
- Strong administrative skills with excellent attention to detail
Core Responsibilities:
- Manage and respond to all guest emails and reservation enquiries accurately and within a 2-hour turnaround time
- Coordinate and arrange guest requirements, including restaurant bookings, tours, and transfers
- Maintain a thorough understanding of all rates, including standard, promotional, and contracted offerings
- Review daily bookings ahead of arrival to ensure accuracy and all confirmations are in place
- Utilise guest history profiles effectively to enhance personalisation and service delivery
- Handle all Special Attention Guest requests with precision, ensuring expectations are met or exceeded
- Oversee daily arrival preparations and distribute arrival communications to all departments by 10h00
- Compile and update booking notes on a rolling two-week cycle, ensuring all relevant details are current
- Assist with Lodge Reservations duties as required
This is a live-out position.
