Overview
Guest Relation Officer Jobs in Greater Cirebon at ASTON Cirebon Hotel & Convention Center
Title: Guest Relation Officer
Company: ASTON Cirebon Hotel & Convention Center
Location: Greater Cirebon
Company Description ASTON Cirebon Hotel & Convention Center is a dynamic hospitality destination that offers a range of career opportunities for individuals passionate about guest service. The property is committed to providing an engaging work environment with high job satisfaction and professional growth. Through its official recruitment platform, ASTON Cirebon shares up-to-date information on job openings, role expectations, qualifications, company culture, and benefits. Team members work collaboratively to deliver excellent service and memorable experiences for all guests, becoming part of a dedicated and professional hospitality team.
Role Description The Guest Relation Officer is a full-time, on-site role based at ASTON Cirebon Hotel & Convention Center in Greater Cirebon. This role is responsible for welcoming guests, managing check-in and check-out processes, and ensuring a smooth and pleasant guest experience from arrival to departure. Daily tasks include responding to guest inquiries, handling feedback or complaints professionally, coordinating with other hotel departments, and providing information about hotel facilities and local attractions. The Guest Relation Officer maintains accurate guest records, assists with reservations or special requests, and supports the implementation of service standards to uphold the hotel’s reputation for excellent hospitality. The position requires a strong customer-focused mindset, attention to detail, and the ability to work shifts, including weekends and holidays.
Qualifications
- Strong guest service and customer relations skills, with a friendly and professional demeanor in all interactions.
- Effective communication abilities in spoken and written English and Bahasa Indonesia; additional languages are an advantage.
- Solid organizational skills, with attention to detail in handling guest information, reservations, and follow-up.
- Proficiency with basic computer applications and hotel front office or reservation systems is preferred.
- Ability to remain calm under pressure, handle guest complaints constructively, and resolve issues promptly.
- Team-oriented attitude, with the flexibility to collaborate across departments and adapt to changing guest needs.
- Previous experience in front office, guest relations, or hospitality is beneficial; fresh graduates with strong interpersonal skills are also encouraged to apply.
- Minimum high school diploma; hospitality or tourism-related education is an advantage.
- Willingness to work on-site in Greater Cirebon on a shift basis, including weekends and public holidays.
