Overview
Guest Relations Assistant Jobs in Kennewick, WA at Toyota of Tri-Cities
We are seeking a Full-time experienced Guest Relations Assistant / Receptionist with excellent customer service skills and a winning attitude. This individual will be the first point of contact for our guests arriving at the receptionist counter. They will receive calls into the dealership, determine the nature of the callers business and direct the caller to their destination. They will also be responsible on occasion for serving refreshments to our guests at the loyalty counter.
At Toyota of Tri-Cities, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Toyota of Tri-Cities is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Medical and Dental for Full time employees
401K Plan
Paid time off
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Discounts on products and services
Responsibilities
Answer phones and gather information to direct customers to the proper department.
Promptly greet our guests at the front receptionist desk in a professional and pleasant manner as well as attend to our guests at our loyalty counter.
Handle customer complaints by refer complaining customers to the appropriate individual for resolution.
Operate multiple line phone system.
Communicate with callers in a professional, courteous and efficient manner, striving to minimize the amount of time customers spend on hold.
Perform administrative and various clerical support tasks for other departments as needed. .
Familiarize yourself with dealership processes & internal procedures for assisting customers efficiently.
Qualifications
Experience with Microsoft Outlook, Office and Excel.
Minimum 2 years related experience
Available to work flexible hours to include weeknights & weekends is required.
Ability to communicate customers’ interests, needs and requests to management and sales personnel
Exceptional phone skills with a pleasant speaking voice
Ability to multitask in a busy work environment.
General office experience.
Professional attire, well-groomed personal appearance.
Bi-lingual is a plus.
Clean driving record
Willing to submit to a pre-employment background check and drug screen.
Employee will also be required to obtain a Food Handler’s Card if they do not currently possess one.
Title: Guest Relations Assistant
Company: Toyota of Tri-Cities
Location: Kennewick, WA
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