Overview
Guest Service Receptionist-Front Desk Jobs in Fond du Lac, WI at Country Inn and Suites By Radisson
Overview
Job description
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your main responsibilities will include checking guests in and out, answering phone calls, and assisting with guest inquiries plus assisting other departments at the hotel as needed.
Preference to candidates willing to do Night Shift (11pm-7am) as needed
Responsibilities:
– Greet guests with a warm and welcoming demeanor
– Check guests in and out efficiently and accurately
– Answer phone calls and direct them to the appropriate department
– Assist guests with inquiries and provide information about hotel amenities, services, and local attractions
– Handle guest complaints or concerns in a professional manner, escalating to management when necessary
– Process payments and maintain accurate records of guest transactions
– Maintain a clean and organized front desk area
– Collaborate with other hotel departments to ensure guest satisfaction
Experience:
– Previous experience in customer service or hospitality is preferred
– Familiarity with hotel operations, including night audit procedures, is a plus
– Excellent phone etiquette and communication skills
– Strong attention to detail and problem-solving abilities
– Ability to multitask and prioritize tasks effectively
– Proficiency in using phone systems and computer software applications
– Bilingual skills are a plus
-Must be able to lift 5o lb
If you are a motivated individual with a passion for providing exceptional guest experiences, we would love to hear from you. Join our team as a Front Desk Agent and contribute to our commitment to delivering outstanding hospitality services.
Job Types: Full-time, Part-time
Pay: $14.00 – $15.00 per hour
Expected hours: 32 – 36 per week
Benefits:
Employee discount
Flexible schedule
Paid time off
Schedule:
8 hour shift
Day shift
Evening shift
Night shift
Work Location: In person
Title: Guest Service Receptionist-Front Desk
Company: Country Inn and Suites By Radisson
Location: Fond du Lac, WI
Category:
