Overview
Head of Operations & Admin – Islamabad Jobs in Islamabad, Islāmābād, Pakistan at Grand City
Title: Head of Operations & Admin – Islamabad
Company: Grand City
Location: Islamabad, Islāmābād, Pakistan
We’re Hiring: Head of Operations & Admin
Location: French Club – Islamabad
Industry: Hospitality & Lifestyle
French Club is seeking an experienced, strategic, and highly organized professional for the position of Head of Operations & Admin. The ideal candidate will be responsible for overseeing overall operational management, ensuring service excellence, improving efficiency, and leading cross-functional teams to deliver a premium customer experience. He/She must have experience in Club.
This role requires strong leadership, operational planning, team management, and problem-solving skills along with the ability to manage day-to-day operations in a fast-paced hospitality and lifestyle environment.
Key Responsibilities:
- Lead and oversee daily operational activities across all departments
- Develop and implement operational strategies, SOPs, and performance standards
- Ensure exceptional customer experience and service quality
- Supervise department heads and operational teams to ensure smooth coordination
- Monitor operational efficiency, resource utilization, and service delivery
- Manage budgets, operational reporting, and performance analysis
- Ensure compliance with company policies, safety standards, and operational procedures
- Identify process improvement opportunities and implement effective solutions
- Coordinate with management regarding business growth, events, and operational planning
- Recruit, train, mentor, and evaluate operational staff and leadership teams
- Handle operational challenges and ensure timely resolution of issues
Requirements:
- Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, or relevant field
- 6–10 years of experience in operations management, preferably within hospitality, restaurants, clubs, or lifestyle businesses
- Strong leadership and decision-making abilities
- Excellent communication, organizational, and team management skills
- Ability to manage multiple departments and operations simultaneously
- Strong understanding of operational planning, customer service, and business performance management
- Proficiency in reporting tools, MS Office, and operational systems
What We Offer:
- Competitive salary package
- Professional and growth-oriented environment
- Leadership and career development opportunities
- Dynamic and collaborative workplace culture
