Helpdesk and Assets Admin Jobs in Amman, Jordan at Arab Bank

Title: Helpdesk and Assets Admin

Company: Arab Bank

Location: Amman, Jordan

Accountabilities & Key Roles:

Participate in developing procedures & standards related help desk and assets, services.
Manage users accounts and permissions
Monitor, supervise space management, location identification, signages and life cycles
Supervising on providing highest levels of system reports services.
Supervise the performance and service levels of the facilities management services
Perform, receive, monitor and transfer local and international calls as per P&Ps
Act as the first point of contact for service requests
Receive & log service requests via calls, e-mails, CAFM
Classify, prioritize & assign work orders to the designated depts
Track requests status & ensure timely closure
Guide the customer through the problem-solving process and provide continued feedback.
Monitor, record requests, SLAs, and WOs, their action and resolution in high quality logs, reports, and dashboards to ensure data analysis processes.
Follow-up and update customer status and information.
Identify and suggest possible improvements on procedures, technology and artificial intelligence initiatives.
Responsible for the administration and operation of the Computer Aided Facilities Management (CAFM) system.
Resolve queries and requests for information and advice, in relation to the CAFM system, and escalate more specialist and complex queries or issues to related team members.
Prepare WOs, customer satisfaction surveys, assets, and performance reports (daily, weekly, monthly, etc..

Job Requirements

Education:

Bachelor degree in any related field such as IT, computer science, engineering, FM

Experience:

5+ years with a large facility management companies, help desk, technical support or customer services.
CAFM/CMMS systems

Competencies:

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