Overview
Home Care Scheduling Coordinator Jobs in Lexington, Massachusetts, USA at Guardian Angel Senior Services
Position: Home Care Scheduling Coordinator- Waltham
The Guardian Angel Senior Services is looking for the Scheduling Coordinator to support our In-home caregivers & company needs. This job provides the needed support to manage clerical duties & projects associated with the position. It also includes tasks to grow & manage accounts through excellent customer services & attention to details. Previous caregiving experience is preferred!
Submit your resume now for consideration or give our office a call at
Responsibilities
Schedule caregivers with clients and communicate changes and updates to all necessary parties
Collect and input pertinent client information in order to most efficiently match and deploy caregivers
Enter new Clients in Generations as needed
Provide assistance to team members as needed and respond urgently to last minute call outs
Coordinate communication with caregivers among team members
Update Caregiver availability and information and communicate appropriately to team. Work with caregivers to create optimum schedules
Call Caregivers on Alerts, investigate why late, document, and notify manager as needed
Act as liaison between clients, direct care workers and management
Manage and grow assigned Client Accounts and participate in Quality Improvement
Work with management to ensure compliance with all company policies and procedures
Problem solving and direct escalated issues to management
Organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties
Maintain and update employee attendance records as needed
Participate in confirming and verifying Telephony daily, noting and escalating repeat offenders to manager
Participate in On-call rotation
Cover shifts with clients when needed
Double check schedule accuracy for payroll and billing by deadlines
Perform other related duties as assigned
Job Requirements
Strong analytical, detail-orientation, organizational, and problem-solving skills
Strong written and verbal communication skills, able to manage multiple projects with deadlines, prioritize and re-prioritize and multi-task
Ability to work under tight deadlines, manage crises and take on additional tasks with short notice
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Title: Home Care Scheduling Coordinator
Company: Guardian Angel Senior Services
Location: Lexington, Massachusetts, USA
Category: Administrative/Clerical (Healthcare Administration)
