Overview
Hotel Front Desk Agent Jobs in Winston-Salem, NC at Hilton Garden Inn Winston-Salem/Hanes Mall
Full Job Description
We are looking for a Hotel Front Desk to serve as our guest’s first point of contact and manage all aspects of their accommodation. Hotel Front Desk responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Great career growth opportunities!
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Primarily 1st and 2nd shift.
Full or Part Time availability.
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like PEP and Saflok
Understanding of how travel planning websites operate, like Booking and Expedia.
Customer service attitude
Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: $11.00 – $12.00 per hour
Benefits:
Employee discount
Schedule:
8 hour shift
Day shift
Monday to Friday
Night shift
Weekends as needed
Work Location: In person
Title: Hotel Front Desk Agent
Company: Hilton Garden Inn Winston-Salem/Hanes Mall
Location: Winston-Salem, NC
Category:
